1. Introduction

Welcome to our online business at 12TwentyOne Store. Our company treats your confidential data as its highest priority. This Privacy Policy details how 12twentyone.com handles your data through website interaction.

Please notice and understand the points of this Privacy Policy as you read it. Using our services means you accept the terms detailed in this policy. Keep browsing our site only if you consent to our terms.

2. Information We Collect

Our system requires users to supply all relevant data for a smooth shopping journey.

2.1. Personal Information You Provide

• At times, you need to provide us with specific personal information such as your full name or email address.
• Our Platform Collects Full Name for Both Account Setup and Order Handling.
• Your email serves to receive communications about orders plus special deals you join through email.
• Your phone number helps us update delivery time and assist you better.
• Our system needs the information about both shipping and billing details to complete each order.
• The payment system safely handles your selection of credit/debit card or UPI ID information from third-party payment processors.
• Login Credentials – Passwords or authentication tokens for secure account access.

2.2. Automatically Collected Information

• Our website automatically records important usage facts while you visit.
• The IP Address helps us identify unauthorized transactions.
• Device Information – Includes browser type, operating system, and device type.
• Our website records which pages people view along with their visit length and web activities.
• Our system keeps track of visitor habits through cookies to give a better website experience.

2.3. Information from Third Parties

• The website receives personal data from typical industry sources including payment processorsṣ and social media platforms.
• Logging in using specific social media or Google accounts provides us with the data.
• Payment Processors Support Us in Checking Payment Records.
• Advertising Partners will use data to provide you with better-targeted marketing offers.

3. How We Use Your Information

• Our organization handles private data for these reasons:
• We deliver services to users while handling orders and transactions alongside service development.
• Our customer team helps solve problems while answering messages and giving help.
• Our security system finds potential security threats to block unauthorized computer activities.
• Our Marketing Team uses consent to send offers on products and newsletters to customers.
• Our business meets all necessary laws through proper regulation and dispute settlement methods.

4. Cookies & Tracking Technologies

We place tracking tools on your website for better usage.

Types of Cookies We Use:

• Essential Cookies – Required for website functionality, such as login sessions.
• Performance cookies help us see how visitors use our site to make product changes.
• Our system shows customized promotions through cookies depending on your website activities.

You can adjust your browser controls to handle or turn off cookie activity in your online sessions. Switching off cookies may prevent important functions from working as intended.

5. Data Security & Protection

• Our first security measure is to secure personal data with technical standards.
• SSL Encryption – Protects transactions and sensitive information.
• Two-Factor Authentication (2FA) – Extra layer of security for account logins.
• Our firewalls stop anyone from breaking into our system.
• Regular Security Audits – Ensures compliance with security standards.

While digital security systems protect users they still need to use strong passwords to further shield their information.

6. Information Sharing & Third-Party Partners

• Our company does not share any of your personal data with others. Our company will share your information with specified entities.
• Our Payment Providers handle secure money transfers through their service.
• Shipping Partners Help Products Reach Customers on Time
• Our Company Provides Data Analysis Services Along With Google Ads And Facebook Pixel Platform Integration.
• The Company Has to Share Data When Required by Official Law Enforcers and During Fraud Investigations
• Every organization that works for us receives official policies that control how they handle individual information.

7. Data Retention Policy

• Order records stay available to meet government and tax record requirements.
• Users may select or delete their marketing choices at their convenience.

8. Your Rights & Choices

You have the following options even as our user.

• You have the right to ask us for copies of all data you have given us.
• Right to Correction – Modify incorrect or outdated details.
• Right to Deletion – Request the removal of your data from our systems.
• You have the right to control which data types our system uses.
• Right to Withdraw Consent – Change permissions anytime.

To exercise these rights, contact support@12twentyone.com.

9. Marketing & Communication Preferences

• Select between receiving marketing informationṣ or not.
• You can sign up or drop out of the email and text alert service at any time.
• A user can manage push notification settings through their device settings menu.

10. Children’s Privacy

Our platform aims to serve people over 18 years old. Our team will erase all collected minor data when we find out about it.

11. International Data Transfers

When you access our website using a location outside India your data will be sent and stored there. Our process meets global regulations for data privacy when data travels between different countries.

12. Updates to This Privacy Policy

This policy might change at regular intervals. User alerts about substantial updates will arrive through email notifications and portal notifications. You agree with our revised policy when you keep using our services.

13. Reporting Security Issues

Send your security vulnerability information to Support@1221store.com right away.

14. Contact Information

Please contact us regarding your privacy problems.