Refund Policy

1. Introduction

Our focus at 12TwentyOne Store centers on delivering shopping happiness to our customers through a fluid shopping process. Our understanding is that not all purchases match what customers expect. Our regular refund procedures exist to simplify returning products without problems.

Our policy explains the specific circumstances when customers qualify for refunds plus return deadline expectations. Our website contains all the details of its terms and you confirm them by shopping with 12twentyone.com. For any questions you can ask our customer service for help.

2. Eligibility for Refunds

• Our return policy grants refunds when these requirements are satisfied.
• Send back your product to us with no damage to the packaging and its first components.
• You need to start the return process during the first 10 days after delivery arrives.
• You need to send back the items in their original condition including all trademarks and accessories plus documentation.
• As per Section 4’s criteria, this product type must qualify for refunds.
• You must send evidence such as photos when asking for a return due to item defects or flaws.
• You can start the refund procedure when all necessary conditions are present.

3. Refund Process

Our goal is to simplify the return procedure so you can experience it without any hassle.

3.1. Initiating a Refund Request

• Open your 12TwentyOne Store account.
• Go to your My Orders page to find the product you want to return.
• Choose the refund option then explain your reason along with giving image evidence if needed.
• Our staff will check your request during the next 2-3 business working days.

3.2. Returning the Product

• When your refund request gets approved, we will prepare and deliver the return shipping label.
• Place the package in secure packaging then deliver it to the closest courier facility.
• Our return service operates from specific locations depending on your current location.

3.3. Refund Processing

• Our team inspects the returned item at the moment it arrives in our facility.
• Our system completes a refund within 5-7 working days after product approval.
• The company will put the repayment money into your regular payment method.

4. Non-Refundable Items

• Due to health risks and structural make-up, some items remain non-refundable.
• People cannot get refunds for their beauty and skincare items.
• You cannot receive a refund on electronic goods once their original seal is damaged.
• Customized or personalized products.
• Digital downloads and gift cards.
• Items marked as “Final Sale”.

5. Refund Timelines

• The refund processing takes this duration period.
• Credit/Debit Cards: 5-7 business days.
• UPI & Wallets: 3-5 business days.
• Regular Bank Transfers Need Between 5 To 10 Business Days.

Talk to our support team when your expected refund timespan passes.

CTA: Request a Refund Now

Start Your Refund Process

6. Contact Us

You can contact us for any issue related to refunds.

Email: support@1221store.com

Customer Support: 011-45152711